Terms of Service

1. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Service. By using PUMPD you represent that you meet these requirements.

The Service is offered and distributed in the United States only. We make no representation that the Service is appropriate or available for use outside the United States.

2. The Service

PUMPD is a strength-training application that generates personalized workout plans, recommends target weights and repetitions, adapts your program as you log your training, provides related coaching and educational content, and may let users submit and vote on product feature requests.

The Service includes an AI coach you can converse with in text, by dictating a message, or by attaching photos. See the AI Coach section below for the terms that apply to it.

The Service is provided for general fitness and informational purposes only. Plans and recommendations are personalized using the fitness information you provide, but they are not medically individualized, are not based on a physical examination or your medical history, and are not a substitute for professional supervision or healthcare advice.

3. AI Coach & Automated Recommendations

You are responsible for reviewing every recommendation with your own judgment before acting on it. Do not act on a recommendation that seems unsafe, that conflicts with medical guidance you have received, or that does not match your own sense of what your body can handle that day. If a suggested weight, progression, or exercise looks wrong, it may be.

The AI coach does not possess a complete or clinically verified medical history and cannot evaluate your health the way a healthcare professional can. It cannot directly observe or reliably verify your form, fatigue, physical readiness, equipment, or surroundings — it works only from what you tell it, what you log, and any photos you choose to attach.

To generate replies, the content you send the coach — your messages, any photos you attach, the text transcribed from your dictated audio, and relevant parts of your profile and training history — is sent to the AI providers named in the Third-Party Services section and processed there. Do not send the coach information you would not want processed this way, and do not send another person's personal, medical, or confidential information.

The coach can comment on photos you attach, including form-check photos, but photo feedback is approximate. The coach cannot reliably assess exercise form, equipment safety, or your physical readiness from an image, and its feedback about a photo is never a reason to attempt a weight or movement that feels unsafe to you.

Voice input is transcribed to text on your device using Apple's on-device speech recognition. The audio recording itself is not uploaded to us or to any AI provider — only the resulting text is.

We may change, limit, or withdraw AI features, the underlying models, or usage limits at any time. We do not guarantee that the coach will be available, that any two responses will be consistent, or that any recommendation will produce a particular result.

4. Health & Safety Disclaimer

Consult a qualified physician or other healthcare professional before beginning any exercise program, changing your training, or acting on any recommendation from the Service — especially if you are pregnant, elderly, recovering from injury or surgery, or have any chronic condition, heart condition, high blood pressure, or other health concern.

Stop exercising and seek appropriate medical attention if you experience chest pain, fainting, severe dizziness, unusual or severe shortness of breath, sudden or severe pain, or another concerning symptom. Never disregard professional medical advice or delay seeking it because of something you read or saw in the Service.

PUMPD is not an emergency service, is not continuously monitored, and cannot contact emergency services on your behalf. If you believe you may be experiencing a medical emergency, stop using the Service and call 911 or your local emergency number.

You are solely responsible for exercising safely and within your own physical limits. That includes inspecting your equipment before use; using safety devices such as collars, safety bars, and spotter arms, and a spotter where appropriate; keeping your exercise area clear; avoiding damaged or unfamiliar equipment; and reducing or rejecting any target that feels inappropriate that day.

5. Assumption of Risk

You acknowledge that PUMPD cannot and does not assess your health, supervise your form, or account for your surroundings or equipment, and that you undertake all training at your own risk.

6. Release of Claims — Including Ordinary Negligence — & Limitation of Liability

This release does not extend to claims arising from a Released Party's gross negligence, recklessness, fraud, or intentional misconduct, and it does not waive any right that cannot be waived under the law of your state.

To the fullest extent permitted by law, the Released Parties will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, or goodwill, arising out of or related to your use of or inability to use the Service.

To the fullest extent permitted by law, the Released Parties' total liability for claims relating to the Service — other than claims that cannot be capped under applicable law — will not exceed the greater of (a) the amount you paid us for the Service in the twelve (12) months before the event giving rise to the claim, or (b) fifty U.S. dollars ($50).

Nothing in these Terms limits liability that cannot be limited under applicable law, and the mandatory consumer-protection laws of your state of residence continue to apply where they cannot lawfully be waived.

7. Your Account

To use most features you must create an account. You agree to provide accurate information, to keep it up to date, and to keep your login credentials secure. You are responsible for all activity that occurs under your account.

You may sign in using your Apple or Google account, or with your email address or phone number using a one-time code. Your use of those sign-in methods is also subject to the terms and privacy policies of the applicable provider.

Notify us at support@getpumpd.com if you suspect any unauthorized use of your account.

8. Subscriptions, Billing & Auto-Renewal

PUMPD may offer paid subscriptions that unlock premium features. Subscriptions are sold and processed through the Apple App Store, and payment is charged to your Apple ID account. We use RevenueCat to manage and verify subscription status; we do not collect or store your full payment card details.

Unless auto-renew is turned off at least 24 hours before the end of the current period, your subscription automatically renews and your Apple ID is charged the then-current price for the next period. You can manage or cancel your subscription, and turn off auto-renewal, at any time in your Apple ID subscription settings.

Any free trial automatically converts to a paid subscription unless you cancel at least 24 hours before the trial ends. Prices may change, and we will provide notice as required by law and by the App Store before a change takes effect.

Payments are generally non-refundable except where required by law. Refund requests for App Store purchases are handled by Apple in accordance with Apple's policies.

Deleting your PUMPD account does not cancel an App Store subscription. You must manage or cancel the subscription through Apple, and Apple may continue billing until it is canceled.

9. Acceptable Use

You agree not to:

• use the Service for any unlawful purpose or in violation of these Terms;
• submit content that is threatening, harassing, hateful, discriminatory, sexually explicit, graphically violent, infringing, deliberately misleading, or otherwise violates our Community Guidelines;
• share another person’s personal, confidential, or sensitive information, or include passwords, account credentials, or private health information in public-facing content;
• use automation, multiple accounts, or coordinated activity to manipulate feature-request voting or reporting;
• copy, modify, distribute, sell, or lease any part of the Service, or reverse engineer or attempt to extract the source code, except where the law permits;
• access the Service through automated means, scrape it, or interfere with or disrupt its operation, security, or infrastructure;
• upload malware or attempt to gain unauthorized access to any account, system, or data; or
• resell, sublicense, or commercially exploit the Service or its content without our permission.

10. Intellectual Property & Your Content

The Service, including its software, design, text, graphics, workout content, and the PUMPD name and logo, is owned by AVAD Technologies LLC or its licensors and is protected by intellectual-property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the Service for your own non-commercial fitness use, subject to these Terms.

You retain ownership of the information and content you submit. You represent that you have the rights needed to submit it, and you grant us a worldwide, non-exclusive, royalty-free license to host, transmit, reproduce, process, and display it as needed to provide the features you use, keep the Service secure, debug and maintain it, and let our service providers do the same on our behalf. We may use de-identified, aggregated metrics derived from usage where the law permits. We do not use your coach messages, photos, or training data to train our own AI models; third-party AI processing is described in our Privacy Policy.

Feature requests accepted for publication may be displayed to other signed-in users and edited for clarity, categorized, or merged with similar requests without intentionally changing their meaning. If you send us feedback or suggestions, you grant us the right to use them without restriction or obligation to you.

11. Feature Requests & Roadmap

Feature requests are reviewed before publication. We may edit, categorize, reject, hide, restore, or merge requests, and may restrict participation when needed to enforce these Terms or our Community Guidelines. We are not obligated to publish, respond to, or implement any request.

Votes, rankings, staff updates, and roadmap states — including Open, In Review, Planned, Not Planned, and Complete — are informational and non-binding. A Planned state reflects current intent, not a promise of scope, timing, availability, or delivery, and any state may change.

12. Third-Party Services

The Service relies on third parties — including Apple, Google, RevenueCat, Supabase, PostHog, and Sentry — to provide sign-in, payments, hosting, analytics, and diagnostics. Your use of those services is governed by their own terms and privacy policies, and we are not responsible for their acts or omissions, except to the extent responsibility cannot be disclaimed under applicable law.

AI coaching features are powered by models from OpenAI. The content you send the coach is processed by that provider. We choose the model and may change the provider or model; we update our Privacy Policy promptly and provide any notice or obtain any consent required by law.

13. Apple App Store

The following applies when you obtain the PUMPD app through the Apple App Store:

• these Terms are between you and AVAD Technologies LLC only, not Apple, and Apple is not responsible for the app or its content;
• your license to the app is a non-transferable license to use it on Apple-branded products that you own or control, as permitted by the Usage Rules in Apple's Media Services Terms and Conditions, except that the app may be accessed by other accounts associated with yours via Family Sharing or volume purchasing;
• Apple has no obligation to provide any maintenance or support for the app;
• in the event the app fails to conform to any applicable warranty, you may notify Apple and Apple may refund the purchase price (if any), and to the maximum extent permitted by law Apple has no other warranty obligation with respect to the app;
• Apple is not responsible for addressing any claims relating to the app, including product-liability, legal or regulatory, and intellectual-property claims;
• in the event of any third-party claim that the app or your possession and use of it infringes intellectual-property rights, AVAD Technologies LLC, not Apple, is responsible for the investigation, defense, settlement, and discharge of that claim;
• you represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties;
• you must comply with applicable third-party terms of agreement when using the app;
• questions, complaints, or claims about the app should be directed to AVAD Technologies LLC at support@getpumpd.com, by telephone at +1 512-772-5433, or by mail at 5900 Balcones Dr, Ste 100, Austin, TX 78731; and
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

14. Termination

You may stop using the Service at any time and may delete your account from within the app or by contacting us. See our Data Deletion page at /data-deletion for details. Deleting your account does not cancel an active App Store subscription — manage or cancel that through Apple.

We may hide or remove content, restrict access to community features, or suspend or terminate your access to the Service if you violate these Terms or our Community Guidelines, create safety or security risk, or if we discontinue the Service. Sections that by their nature should survive termination — including the health, risk, release, liability, intellectual-property, and dispute-resolution sections — will survive.

15. Disclaimer of Warranties

The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or that any recommendation will produce any particular result.

16. Indemnification

You agree to indemnify and hold harmless the Released Parties from third-party claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of: (a) content you submit in violation of these Terms or of another person's rights; (b) your violation of any law or the rights of a third party; (c) your misuse of the feature request board or other community features; or (d) your fraudulent or unlawful conduct. We will give you prompt notice of any claim subject to indemnification and may assume exclusive control of its defense and settlement with counsel of our choice, without limiting your indemnification obligations. You agree to cooperate reasonably, and you may not settle any such claim in a way that imposes liability or obligations on a Released Party without our prior written consent. This section does not require you to indemnify a Released Party for that party's own negligence.

17. Changes to the Service or Terms

We may modify or discontinue any part of the Service at any time. We may also update these Terms; when we do, we will revise the "Last updated" date above. We will provide notice or ask you to accept updated Terms when required by law. An updated arbitration agreement or class-action waiver applies only if you affirmatively accept that updated version; otherwise, the version you previously accepted continues to govern. Your continued use of the Service after other changes take effect means you accept them, except where applicable law requires affirmative acceptance.

18. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules, except that the mandatory consumer-protection laws of your state of residence also apply where they cannot lawfully be waived.

Before filing any claim, you agree to first send a written description of the dispute — including your name, the email address or phone number on your account, and what happened — to support@getpumpd.com, and to attempt in good faith to resolve the dispute informally for at least 30 days. If we have a claim against you, we will likewise send a written description to the contact information on your account and attempt informal resolution for at least 30 days. Any applicable statute of limitations is tolled during this informal-resolution period.

Binding arbitration and class-action waiver

Except for small-claims matters, requests for temporary or provisional relief needed to preserve the status quo, nonwaivable claims for public injunctive relief, and other claims that applicable law requires a court to hear, any dispute that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, as modified by these Terms, rather than in court. This arbitration agreement is governed by the Federal Arbitration Act. The arbitration will be conducted remotely by videoconference or, at your election, in the county where you live. Fees are allocated under the applicable AAA rules and fee schedule. The arbitrator has exclusive authority to resolve disputes about the interpretation or enforceability of this arbitration agreement, except that a court decides whether an arbitration agreement was formed between you and us and whether you validly opted out. If AAA is unavailable or declines to administer the arbitration, the parties will agree on another consumer arbitration provider or ask a court to appoint one.

Coordinated or mass arbitration filings

If 25 or more similar arbitration demands are filed against the same or related parties and the claimants have consistent or coordinated representation, AAA's Mass Arbitration Supplementary Rules and its Consumer Mass Arbitration fee schedule then in effect will apply, as determined by AAA. Those supplementary rules apply alongside the Consumer Arbitration Rules and govern if the two conflict. Each demand remains an individual arbitration, and this provision does not create or permit a class, collective, consolidated, or representative proceeding.

You and PUMPD each waive the right to a jury trial and agree that claims may be brought only in an individual capacity, not as part of any class or representative proceeding. If the class-action waiver is found unenforceable, the remainder of this arbitration section will not apply to that dispute. This section does not waive any right to seek public injunctive relief that cannot be waived under applicable law.

Your right to opt out of arbitration

You may opt out of this arbitration section. To do so, email support@getpumpd.com within 30 days of first accepting these Terms with your full name, the email address or phone number on your account, and a clear statement that you are opting out of arbitration. We will acknowledge receipt of your opt-out and keep a record of it. Opting out does not affect any other part of these Terms, and we will not restrict your access to the Service because you opted out. If you opt out, disputes will be resolved in the state or federal courts located in the State of Texas, and you and PUMPD each consent to that jurisdiction and venue.

19. Miscellaneous

These Terms and, when applicable, the incorporated Community Guidelines constitute the entire agreement between you and us regarding the Service. If any provision is found unenforceable, the remaining provisions stay in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for any delay or failure to perform caused by events beyond our reasonable control.

20. Notice for California Users

Under California Civil Code § 1789.3, California residents are entitled to the following notice. The Service is provided by AVAD Technologies LLC, 5900 Balcones Dr, Ste 100, Austin, TX 78731. You may reach us at support@getpumpd.com or by telephone at +1 512-772-5433. Current subscription prices are shown in the app before you purchase, and are also available in your Apple ID subscription settings.

To file a complaint about the Service, or to receive further information about its use, contact us in writing at the address above. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

21. Contact Us

Questions about these Terms? Contact AVAD Technologies LLC at support@getpumpd.com, by telephone at +1 512-772-5433, or by mail at 5900 Balcones Dr, Ste 100, Austin, TX 78731.